Job Description
Corporate Development
MCEX is looking for an outstanding individual to join our Member Services team, based in Macao.
Key Responsibilities
- Support the team in maintaining client relations, in particular in relation to the member onboarding process and ongoing account maintenance and reporting post-investment.
- Manage day-to-day client onboarding, communications and inquiries, handle due diligence questionnaires and other operational matters throughout the onboarding process.
- Work with the team to maintain due diligence and marketing materials.
- Engage other teams across MCEX to ensure an efficient member onboarding process and that client needs are fully met.
- Identify areas for further streamlining of the member servicing process and further improvement in client experience on an ongoing basis.
- Manage day-to-day administration of the member portal and CRM system.
- Contribute to product / service development initiatives.
- Assist the Participant Services team in monitoring key performance metrics and preparing regular internal and external reporting materials.
Skills, Qualification and Experience
- University degree holder, preferably in Finance / Economics or related disciplines.
- Minimum 3 years of professional experience in the financial services industry, preferably in a client servicing and/or client onboarding, operational role in financial exchanges, asset management or securities services.
- Experience in investor / intermediary onboarding, and experience / knowledge in various financial products (exchange-traded products, alternative assets).
- Ability to distill and analyze large volume of information and prepare concise internal reports.
- Ability to communicate with all levels in the organization, and foster and maintain strong interpersonal internal and external relationships.
- Entrepreneurial and creative mindset with a global perspective, and ability to step outside one’s comfort zone.
- Ability to adapt to fast-changing environments, demonstration of creative thinking to identify and implement solutions.
- Strong written and verbal communication (English, Mandarin Chinese and Cantonese) and presentation skills are mandatory.
- Certificate in CAMS / CKYCA is preferred.
Location: Macau
Compliance
Job Responsibilities
- Promote ethical business practices and conduct as well as provide compliance advice to ensure MCEX operates in compliance with Macau’s law and regulatory requirements, group policies and procedures.
- Develop and implement policies, standard operating procedures, and guidance, including conducting periodic reviews (this requires knowledge of what must be complied with (laws, regulations, tax laws, data privacy, industry codes and company codes) and practical knowledge of what will work and what will not).
- Ensure qualified staff and adequate systems are in place for compliance with AML (this requires knowledge of and general familiarity with prevention of money laundering (AML).
- Compliance reporting including the preparation of information (agendas, minutes, reports, and papers) for senior management and committees and monitor any material development/ change of governmental policies and directions which may impact MCEX and the relevant industry.
- Support and facilitate the rollout of MC Group or MCEX initiatives, and collaborate with wider MC Group colleagues; Monitor compliance with relevant MC Group compliance policies, procedures, standards, and provide escalation to MC Group with relevant compliance incidents and issues.
- Support MCEX compliance monitoring program or other audit or quality assurance activities.
- Perform and support regular risk assessment on compliance, Anti-Money Laundering and Anti- Bribery Corruption and trend analysis to ensure that compliance risks are completely and timely identified, measured and documented with adequate monitoring in place and remediating actions taken timely to ensure MCEX is operating within its risk appetite.
- Assist with maintenance and promotion of MCEX’s relationship with local Macau regulator (in particular AMCM), including submission of regulatory filings and statistics, handling of queries from regulators and coordination of regulatory inspection/visits, etc.
Job Requirements
- Degree holder in relevant discipline such as Compliance, Law, Accounting, Business Administration or Risk Management would be preferred.
- At least 7 years of financial industry experiences and at least 5 years of specialized experience in compliance or regulatory field.
- Relevant professional qualifications (e.g. CAMS) is preferred.
- Resident of Macau SAR is preferred.
- Proficiency in MS Office.
- Strong command in both written and spoken English and Chinese (Cantonese and Mandarin). Knowledge of Portuguese is an added advantage.
- Strong compliance and governance sense.
- Strong regulatory knowledge of Macau finance/exchange sector and good understanding of Macau financial market.
- Meticulous, analytical and a team player with strong communication skills to work with different stakeholders. Experience of working with senior management is an advantage.
- Good time management to multi-tasking in handling various tasks simultaneously.
- Self-motivated, proactive and able to work independently.